Legal

1. Who we are

SmartRideAI operates this website and the SmartRideAI platform.

• Support and privacy: support@smartrideai.app
• Billing: billing@smartrideai.app
• System emails (not monitored): no-reply@smartrideai.app

2. The service

SmartRideAI lets you create an account, add vehicles, publish vehicle profiles, upload media, connect with others, and subscribe to paid tiers. Website payments are processed by Stripe. Android subscriptions are processed through Google Play, with RevenueCat used to help check subscription status and platform access.

SmartRideAI is not a dealer, broker, auctioneer, escrow provider, finance intermediary, or verification authority.

3. Eligibility and your account

• You must provide accurate information and keep your login secure.
• You must use the service lawfully.
• We may suspend or terminate accounts to protect the platform, users, and our systems.

4. Your content and responsibilities

You are responsible for the content you upload or publish, including vehicle details, claims, and evidence.

You confirm you have the rights and permissions to upload and share all content, and that it does not breach any law or third-party rights.

5. Licence you grant to SmartRideAI

You keep ownership of your content. You grant SmartRideAI a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, format, and display your content to operate and improve the service (including backups, moderation, and safety checks).

6. Public and private areas

If you publish a vehicle profile or enable a public garage, other users and visitors may view that content. If you publish content publicly, third parties may copy or redistribute what they can access.

7. Vehicle data accuracy and verification

We do not guarantee the accuracy, completeness, or truth of any user content, vehicle data, service history, modifications, mileage, or ownership claims.

If we show verification indicators, they reflect checks based on information provided at the time and do not replace DVLA, insurer, finance, or police checks.

8. DNA transfers and transfer codes

The platform includes a DNA transfer system that allows you to generate a secure transfer code and pass a vehicle's digital profile and history to a new owner. Transfer codes are time-limited and single-use.

You are responsible for keeping codes secure and only sharing them with your intended recipient. Once a transfer is accepted, ownership of the digital profile moves to the new account holder.

You may revoke a generated code before it is claimed. Once claimed, transfers cannot be reversed through the platform.

We are not responsible for disputes, losses, or misuse arising from transfer codes shared in error or outside the platform.

9. SmartRide badge hardware

• Installation: You are responsible for installation and removal. We are not liable for damage caused by improper installation or removal.
• Compatibility: You need an NFC-capable phone for NFC interactions. We do not guarantee compatibility with all devices.
• Loss or theft: If a badge is lost or stolen, you should change links or deactivate where available in your dashboard.

10. Shipping and fulfilment (UK)

• Dispatch: We aim to dispatch within 2–5 working days after payment clears.
• Address: We ship to the address saved in your account settings. You must keep this accurate.
• Damaged items: Contact us within 14 days for replacement if an item arrives damaged or defective.

11. Marketplace and private sales

SmartRideAI is a venue for connecting enthusiasts. Any transaction or agreement is between users. We do not handle payments between buyers and sellers and we are not responsible for disputes or losses arising from private sales.

12. Acceptable use

You must not attempt to access unauthorised parts of the system, scrape data, clone the platform, reverse engineer, probe vulnerabilities without written permission, inflate metrics using bots, upload malware, or upload unlawful content.

AI-generated content on the platform (including Crew Chief verdicts and AI-assisted vehicle descriptions) is provided for informational and entertainment purposes. It does not constitute professional automotive, financial, or legal advice and should not be relied upon as such.

13. Intellectual property

SmartRideAI owns the platform and its intellectual property, including the SmartRideAI™ name, logo, visual style, copy, platform design, vehicle identity badges, NFC / QR concepts, workflows, and proprietary platform structure.

The name SmartRideAI™ is the subject of a UK trade mark application (UK00004364294, filed 29 March 2026). All rights in the name and mark are asserted and reserved pending registration.

You must not copy, clone, scrape, replicate, resell, or commercially exploit any part of the platform or badge-to-profile linking architecture without written permission.

You must not suggest an association with SmartRideAI, reuse SmartRideAI branding, or recreate SmartRideAI’s digital badge identity system, transfer workflows, platform UI, or vehicle profile experience as a competing or misleading service.

14. Changes and availability

We may change, suspend, or stop features. We do not promise uninterrupted access.

15. Limitation of liability

Nothing limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited by law.

Subject to that, SmartRideAI is not liable for reliance on user content, private sales disputes, third-party links, indirect losses, or losses outside our reasonable control.

If we are liable to you, our total liability is capped at the amount you paid to us in the 12 months before the claim, or £100, whichever is greater.

16. Dealer accounts

Dealers may apply for a separate dealer account to list vehicles and manage a showroom profile. Dealer accounts are subject to approval and their own subscription terms.

Dealers are responsible for the accuracy of all vehicle listings, pricing, and contact information they publish. SmartRideAI is a venue and not a party to any sale between a dealer and a buyer.

Dealer accounts must represent a genuine business. SmartRideAI may request verification of business identity at any time and may suspend or remove accounts that cannot be verified.

17. Governing law

These terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction.

1. Controller and contact

SmartRideAI is the controller for personal data processed through the platform.

• Privacy contact: support@smartrideai.app

2. Personal data we collect

Account data

• Name and email address
• Password (stored as a hash)
• Address fields you choose to provide
• Date of birth (if provided)
• Driver type (as used in your profile)

Security, app and device data

• IP address and user agent (where captured)
• Login/session identifiers
• Device, app session and push notification tokens where needed for app features

Subscription data

• Stripe customer ID and subscription ID for website billing
• Google Play product IDs, purchase references, transaction status and renewal status for Android subscriptions
• RevenueCat customer and entitlement information used to check app subscription access
• Subscription status and current period timestamps

Vehicle profile and uploads

• Vehicle details you add (such as VRM, VIN, make/model, year, mileage)
• Modifications and service history records you add
• Media you upload (images, audio, video, and evidence uploads)
• Visibility settings (public/private, hide VRM, public garage)

Usage and interactions

• Views, taps, scans, likes and other platform activity
• Connections, connection requests, notifications and related activity records
• Hardware fulfilment details where you order or become entitled to physical SmartRideAI items

3. How we use your data

• Provide and secure your account
• Host and display your vehicle profiles and uploaded content
• Enable connections, notifications, and platform interactions
• Manage subscriptions and access to paid tiers
• Prevent fraud, abuse, and unauthorised access
• Troubleshooting, auditing, and platform improvement

4. Lawful bases

• Contract: to provide the service you request
• Legitimate interests: security, fraud prevention, service improvement
• Legal obligation: where required by law (for example, accounting records)
• Consent: where you choose optional publishing and settings

5. Sharing and processors

We share personal data with providers that help us run the service, such as Stripe for website payments, Google Play and RevenueCat for Android subscription management, email delivery, app notifications, analytics, fulfilment, and other operational service providers.

We do not sell your personal data.

6. International transfers

Some providers may process data outside the UK. Where this occurs, we use appropriate safeguards such as adequacy decisions or recognised contractual protections.

7. Retention

• Account and profile data: kept while your account is active, then deleted or anonymised where possible if you request deletion.
• Subscription and accounting records: kept up to 6 years for tax and dispute handling.
• Security logs: kept for limited periods unless needed for investigation.
• Backups: retained for a rolling period and then overwritten.

8. Your rights

You can request access, correction, deletion, restriction, objection, and portability where applicable. Contact support@smartrideai.app from your registered email address.

You can also complain to the UK Information Commissioner’s Office.

9. Security

We use reasonable technical and organisational measures to protect account, vehicle, subscription and platform data. Access to operational systems is restricted. Payment details are handled by third-party payment platforms and SmartRideAI does not store full card details. You must protect your password and device.

10. Children

The service is not intended for children.

Cookies we use

We use cookies that help the platform work.

Essential

• Session cookie to keep you logged in during your visit.

Functionality

• Remember-me cookie to keep you logged in between visits (up to 30 days where enabled).
• Interaction cookies (such as preventing repeat likes on the same vehicle profile) (up to 30 days where enabled).

Managing cookies

You can control cookies in your browser settings. If you block essential cookies, parts of the service will not work.

1. Who processes payments

Website subscription payments are processed by Stripe. Current Android in-app subscriptions are processed through Google Play, with RevenueCat used to help verify subscription status and entitlements. iOS support is in development and is not currently live. We do not store full card details.

2. Billing and renewal

• Subscriptions renew according to the billing term you choose until you cancel.
• Subscription prices and any hardware add-on charges are shown clearly before purchase.
• Where hardware is included in a plan or bought as an add-on, fulfilment and dispatch details are shown during the relevant checkout flow.
• Website subscriptions can be managed through the dashboard and Stripe customer portal where available.
• Google Play subscriptions must be managed or cancelled through your Google Play account.
• If payment fails, access may be downgraded or paused until payment resumes.

3. Receipts and billing contact

For billing queries contact billing@smartrideai.app.

4. Refunds

• No refunds for part-used billing periods.
• Hardware add-on purchases that have already been processed for dispatch may be non-refundable except where required by law. Android in-app purchases are also subject to Google Play rules.
• We consider refunds only for billing errors or duplicate charges.
• Send refund requests within 14 days of the charge to billing@smartrideai.app.

5. In-app subscriptions

Android app subscriptions are managed through Google Play. Billing, renewal, cancellation and refund handling are subject to Google Play terms and your Google Play account settings.

iOS support is in development and is not currently live. If iOS subscriptions are introduced later, they will be managed through Apple Subscriptions and the Apple App Store rules will apply.

• To cancel an Android app subscription, use Google Play subscription management. SmartRideAI cannot directly cancel a Google Play subscription for you.
• If iOS subscriptions are introduced later, cancellation will be handled through Apple Subscriptions rather than directly by SmartRideAI.
• RevenueCat may be used to receive and check subscription identifiers, product IDs, entitlement status, transaction status, renewal status and expiry information.
• Website and in-app pricing is shown in the relevant checkout before purchase.
• Refunds for Android in-app purchases are handled through Google Play, not directly by SmartRideAI. Future iOS app purchases would be handled through Apple.
• Where an Android app subscription is active, your SmartRideAI tier will reflect the subscription status verified through Google Play and RevenueCat.
• Your access may update if a subscription renews, expires, fails, is cancelled, is refunded, is charged back, or is otherwise changed by Google Play or any future app store billing platform we support.

6. Plan changes

We may update plan features and pricing for future billing periods. Where practical, we will provide notice through the platform.

Community and content rules

You must not:

• Post unlawful content or upload stolen documents
• Harass, threaten, or impersonate others
• Publish personal data about others without permission
• Upload malware or attempt to bypass security
• Mislead others with false ownership claims or fabricated evidence

Enforcement

We may remove content, restrict visibility, suspend accounts, and preserve logs where needed to protect the platform and users.

Takedown requests

If you believe content infringes your rights, contact support@smartrideai.app and include:

• The URL or profile ID
• What right is infringed (copyright, trade mark, privacy)
• Proof you own the right or act for the rights holder
• What action you want (remove, restrict, correct)

We may restrict access while we review. We may contact the uploader for context.