Legal

1. Who we are

SmartRideAI operates this website and the SmartRideAI platform.

• Support and privacy: support@smartrideai.app
• Billing: billing@smartrideai.app
• System emails (not monitored): no-reply@smartrideai.app

2. The service

SmartRideAI lets you create an account, add vehicles, publish vehicle profiles, upload media, connect with others, and subscribe to paid tiers (processed by Stripe).

SmartRideAI is not a dealer, broker, auctioneer, escrow provider, finance intermediary, or verification authority.

3. Eligibility and your account

• You must provide accurate information and keep your login secure.
• You must use the service lawfully.
• We may suspend or terminate accounts to protect the platform, users, and our systems.

4. Your content and responsibilities

You are responsible for the content you upload or publish, including vehicle details, claims, and evidence.

You confirm you have the rights and permissions to upload and share all content, and that it does not breach any law or third-party rights.

5. Licence you grant to SmartRideAI

You keep ownership of your content. You grant SmartRideAI a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, format, and display your content to operate and improve the service (including backups, moderation, and safety checks).

6. Public and private areas

If you publish a vehicle profile or enable a public garage, other users and visitors may view that content. If you publish content publicly, third parties may copy or redistribute what they can access.

7. Vehicle data accuracy and verification

We do not guarantee the accuracy, completeness, or truth of any user content, vehicle data, service history, modifications, mileage, or ownership claims.

If we show verification indicators, they reflect checks based on information provided at the time and do not replace DVLA, insurer, finance, or police checks.

8. Transfers and transfer codes

The service may support profile transfers using transfer codes. You are responsible for keeping codes secure and only sharing them with intended recipients. We are not responsible for disputes or losses caused by misuse of transfer codes.

9. SmartRide badge hardware

• Installation: You are responsible for installation and removal. We are not liable for damage caused by improper installation or removal.
• Compatibility: You need an NFC-capable phone for NFC interactions. We do not guarantee compatibility with all devices.
• Loss or theft: If a badge is lost or stolen, you should change links or deactivate where available in your dashboard.

10. Shipping and fulfilment (UK)

• Dispatch: We aim to dispatch within 2–5 working days after payment clears.
• Address: We ship to the address saved in your account settings. You must keep this accurate.
• Damaged items: Contact us within 14 days for replacement if an item arrives damaged or defective.

11. Marketplace and private sales

SmartRideAI is a venue for connecting enthusiasts. Any transaction or agreement is between users. We do not handle payments between buyers and sellers and we are not responsible for disputes or losses arising from private sales.

12. Acceptable use

You must not attempt to access unauthorised parts of the system, scrape data, reverse engineer, probe vulnerabilities without written permission, inflate metrics using bots, upload malware, or upload unlawful content.

13. Intellectual property

SmartRideAI owns the platform and its intellectual property, including our branding, design, code, databases, and proprietary workflows.

You must not copy, replicate, resell, or commercially exploit any part of the platform or badge-to-profile linking architecture without written permission.

This includes attempting to recreate SmartRideAI’s digital badge identity system, transfer workflows, or platform UI as a competing service using the same or substantially similar structure.

14. Changes and availability

We may change, suspend, or stop features. We do not promise uninterrupted access.

15. Limitation of liability

Nothing limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited by law.

Subject to that, SmartRideAI is not liable for reliance on user content, private sales disputes, third-party links, indirect losses, or losses outside our reasonable control.

If we are liable to you, our total liability is capped at the amount you paid to us in the 12 months before the claim, or £100, whichever is greater.

16. Governing law

These terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction.

1. Controller and contact

SmartRideAI is the controller for personal data processed through the platform.

• Privacy contact: support@smartrideai.app

2. Personal data we collect

Account data

• Name and email address
• Password (stored as a hash)
• Address fields you choose to provide
• Date of birth (if provided)
• Driver type (as used in your profile)

Security and device data

• IP address and user agent (where captured)
• Login/session identifiers

Subscription data

• Stripe customer ID and subscription ID
• Subscription status and current period timestamps

Vehicle profile and uploads

• Vehicle details you add (such as VRM, VIN, make/model, year, mileage)
• Modifications and service history records you add
• Media you upload (images, audio, video, and evidence uploads)
• Visibility settings (public/private, hide VRM, public garage)

Usage and interactions

• Views, taps/scans, likes
• Connections, connection requests, and notifications

3. How we use your data

• Provide and secure your account
• Host and display your vehicle profiles and uploaded content
• Enable connections, notifications, and platform interactions
• Manage subscriptions and access to paid tiers
• Prevent fraud, abuse, and unauthorised access
• Troubleshooting, auditing, and platform improvement

4. Lawful bases

• Contract: to provide the service you request
• Legitimate interests: security, fraud prevention, service improvement
• Legal obligation: where required by law (for example, accounting records)
• Consent: where you choose optional publishing and settings

5. Sharing and processors

We share personal data with providers that help us run the service, such as payment processing (Stripe), hosting, and email delivery.

We do not sell your personal data.

6. International transfers

Some providers may process data outside the UK. Where this occurs, we use appropriate safeguards such as adequacy decisions or recognised contractual protections.

7. Retention

• Account and profile data: kept while your account is active, then deleted or anonymised where possible if you request deletion.
• Subscription and accounting records: kept up to 6 years for tax and dispute handling.
• Security logs: kept for limited periods unless needed for investigation.
• Backups: retained for a rolling period and then overwritten.

8. Your rights

You can request access, correction, deletion, restriction, objection, and portability where applicable. Contact support@smartrideai.app from your registered email address.

You can also complain to the UK Information Commissioner’s Office.

9. Security

We use reasonable technical and organisational measures designed to protect your data. You must protect your password and device.

10. Children

The service is not intended for children.

Cookies we use

We use cookies that help the platform work.

Essential

• Session cookie to keep you logged in during your visit.

Functionality

• Remember-me cookie to keep you logged in between visits (up to 30 days where enabled).
• Interaction cookies (such as preventing repeat likes on the same vehicle profile) (up to 30 days where enabled).

Managing cookies

You can control cookies in your browser settings. If you block essential cookies, parts of the service will not work.

1. Who processes payments

Payments for subscriptions are processed by Stripe. We do not store full card details.

2. Billing and renewal

• Subscriptions renew monthly until you cancel.
• Paid tiers may also include a one-off activation and badge fee of £4.99 at first checkout.
• This one-off fee covers hardware fulfilment, handling, and activation setup for your first paid order.
• You can cancel from your dashboard (Stripe customer portal where available).
• If payment fails, access may be downgraded or paused until payment resumes.

3. Receipts and billing contact

For billing queries contact billing@smartrideai.app.

4. Refunds

• No refunds for part-used billing periods.
• The one-off activation and badge fee of £4.99 is non-refundable once charged, except where required by law.
• We consider refunds only for billing errors or duplicate charges.
• Send refund requests within 14 days of the charge to billing@smartrideai.app.

5. Plan changes

We may update plan features and pricing for future billing periods. Where practical, we will provide notice through the platform.

Community and content rules

You must not:

• Post unlawful content or upload stolen documents
• Harass, threaten, or impersonate others
• Publish personal data about others without permission
• Upload malware or attempt to bypass security
• Mislead others with false ownership claims or fabricated evidence

Enforcement

We may remove content, restrict visibility, suspend accounts, and preserve logs where needed to protect the platform and users.

Takedown requests

If you believe content infringes your rights, contact support@smartrideai.app and include:

• The URL or profile ID
• What right is infringed (copyright, trade mark, privacy)
• Proof you own the right or act for the rights holder
• What action you want (remove, restrict, correct)

We may restrict access while we review. We may contact the uploader for context.